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House rules

Campsite House Rules

Observing the campsite house rules is our common goal in order to enable our guests to rest and recreate.

Arrival, check-in

Guests arriving at the Campsite must check in individually before occupying the accommodation. Please present your personal documents containing a photograph to our staff for registration purposes.

Electronic check-in: At the Campsite, as described in the automatically generated email prior to arrival. We send the online check-in information on the 3rd day prior to arrival in email. Dear Guests, hereby we ask you to complete this prior to arrival so that the time spent at the reception can be significantly reduced.

For citizens from outside the EEC (European Union, Liechtenstein, Norway, Iceland and Switzerland) the data required by law (Act II of 2007 and Government Decree 114/2007) must be provided. The Campsite must forward such data to the regional directorate, branch office of the Immigration and Asylum Office.

Parcels can be occupied by our guests from 12:00 on the day of arrival.

Mobile homes/holiday houses can be occupied by our guests from 15:00 on the day of arrival.

Pitches can be occupied by our guests from 14:00 on the day of arrival.

Registered guests will receive a wristband which they must wear during their stay in order to simplify the entry to the Campsite and check their eligibility to stay in the Campsite. The loss or damage of the wristband will result in the payment of an extra fee.

Those who do not wear the wristband in the Campsite may be called upon by Campsite staff and by members of the security service to duly justify their stay.

On the day of departure guests must leave our holiday houses and mobile homes until 10:00, our parcels until 11:00 and our pitches until 13:00, and our guests are allowed to stay at the Campsite and use the available services until 20:00 on the day of departure.

The cost of the services ordered (including campsite fees) must be paid on arrival and we also ask you to pay in advance for the services you wish to use on site.

Before leaving the Campsite, guests must check out at the Reception.

Designating the location of camping equipment and guests’ vehicles is the right of the Reception service of the Campsite, depending on the occupancy and the available camping units.

Tent camping is only allowed in the designated area. The tent camping pitch or the parcel used may be changed with the approval of the reception service.

In case of camping at not the designated location or the use of additional parcels, the security service or the Campsite reception service are entitled to request the guest to occupy the designated area. The Campsite reserves the right to expel the guests from the area who fail to comply with this upon a one-time request and to charge any extra use in accordance with the applicable Price List.

Vehicles

The Campsite has an automated license plate recognition system. Guests arriving by vehicle must check in at the Reception before entering the Campsite and they are allowed to leave if they have settled their current payments. The registered vehicle may stay in the Campsite area until 20:00 on the day of departure which does not mean an exemption from leaving the accommodation. We would also like to remind our Guests that if they leave the Campsite after this time limit, they will be required to pay the price of the daily pass according to the current price list. Should the vehicle depart from the Campsite area on a different calendar day, we must charge also the current accommodation fee.

We kindly ask our guests to park their cars only in their own parcels or in the designated parking lots next to the houses. The rules of KRESZ (Highway Code) apply in the Campsite area: drunk driving is PROHIBITED; driving a vehicle is allowed at a maximum speed of 5 km/h.

In the event of unauthorized use of the parcel by the vehicle for parking, the current base fee of the parcel occupied must be payed as surcharge.

 

Important information

The Reception is open from 17 April to 30 September 0-24.

The entrance gate is closed from 23:00 until 6:00, during this time the traffic of vehicles is only possible in exceptional, duly justified cases.

The afternoon siesta lasts from 13:00 to 15:00, the quiet time at night lasts from 23:00 to 6:00. During these times please remain quiet in order to allow the undisturbed rest of the other guests.

The management of the Campsite has the right – following a single request – to expel the violators of the quiet time at night, as well as those who disturb the peace or cause damage from the Campsite.

In the event of expulsion from the Campsite, fees already paid will not be refunded.

Friends and relatives arriving to the Campsite as visitors must buy visitor tickets (the price of which is determined by the applicable Price List of the Campsite) which enable them to use the services of the Campsite until 20:00 at the latest. Visitors can only park at the designated parking places for a parking fee.

Our Campsite also hosts events. We always inform our guests about them on the information board at the reception. Depending on this, the quiet time period may vary in these cases, or there may be unusual, louder sound effects (e.g. music). We ask for your kind understanding.

Persons under 18 years of age

Persons under the age of 18 can only stay at the Campsite under adult supervision. In the case of group holidays, the accompanying teachers and adult group leaders are responsible for the minors. Minors are allowed to check in to the Campsite on their own only with written parental permission. The Campsite does not take responsibility for minors who book online and arrive without indicating their age.

Persons under 18 years of age can only use the water sports equipment under adult supervision.

Playground equipment can only be used up to 50 kg of weight or by children under 14 years of age.

Pets at the Campsite

Only animals of a peaceful nature and non-frightening appearance can be brought into the Campsite for an additional charge.

The charges for pets are included in the applicable price list of the Campsite.

Please take the vaccination record book of your pets with you which must be presented on request.

Leashes are compulsory.

Pets are NOT allowed to enter community rooms and restaurants, playgrounds, the beach, and they can not be taken into Lake Balaton and into the swimming pools.

Animals can only be bathed at the places marked with a pictogram. Pet owners are required to clean up after their pets

Our four-legged guests can stay at parcels, pitches, and in holiday houses and mobile homes for an extra fee. For mobile homes an extra cleaning fee must be payed for the stay of the pets.

It is forbidden to bring pets in the community rooms, to the beach, into the water, in the playground, to the sports area and to leave the animal unattended in the Campsite, even on a leash.

Maintenance / equipment

Guests must check the equipment of the accommodation units. If you experience a deviation or deficiency, please report it immediately. No later complaints will be accepted.

It is PROHIBITED to damage the accommodation, furnishing and equipment items in the area of the Campsite. Intentional damage or theft of furnishings always results in the on-site payment of compensation and/or reporting the offense as well as expulsion from the Campsite.

Any arbitrary technical intervention in the furnishings and equipment items of the houses, as well as the rearrangement of the rooms are strictly forbidden. The Campsite does not take responsibility for the results of such actions.

We ask you to use the equipment items only inside the Campsite area.

For outdoor cooking and grilling, we ask you to bring the necessary kitchen equipment back to the houses after use. If items belonging to the accommodation unit are removed from there, please bring them back at the time of checking out at the latest. Compensation must be paid for the missing furnishings and equipment items.

Guests are free to use their electrical and communal appliances and equipment. All facilities and equipment must be used properly and as intended.

It is forbidden to use electrical equipment (stoves, refrigerators, air conditioners, etc.) that does not comply with the standards. The Campsite does not take responsibility for damage resulting from improper use or from the use of non-standard equipment.

Security

Making a fire and cooking on open fire is only allowed at the designated places with the observation of the official fire protection rules and with the prior permission of the Campsite manager.

Grilling is allowed in the Campsite area, provided that the rules of peaceful coexistence are respected, and guests must ensure of the final extinction and disposal of fire, and safe disposal of the resulting waste.

We do NOT take responsibility for valuable items lost at the Campsite area. Your valuables can be kept in our safes at the reception.

Don’t forget to protect your valuables; we recommend keeping the doors and windows of the accommodation unit closed if you are not staying close to it. Please note that it is firstly your responsibility to protect your valuables and we recommend that you take out travel and property insurance in advance.

The Campsite takes NO responsibility for damage caused by natural disasters or storms (hail, falling trees and branches, etc.) and for damage caused by fire, infections and diseases, criminal offence or misdemeanour and terrorist attacks.

Connection and disconnection to the electrical power supply (distribution cabinet) must be carried out exclusively by an authorized Campsite person.

The Fire Safety Rules of the Campsite, as well as the Evacuation Plan are available at the reception, the latter can also be found in each accommodation unit.

First aid is available at the reception and at the designated first aid stations. If you need medical care because of an accident, please inform the Campsite staff.

The use of the services of the Campsite is at each person’s own risk. Please pay special attention to the intended use, and that children under 14 years can use certain devices and facilities only under the supervision of an adult.

The rules concerning the use of the swimming pool and the slide are displayed next to the facilities.

Environmental protection

Our Campsite is located in a highly sensitive zone of Lake Balaton. Protecting the environment and the vegetation is the duty of those staying here.

Littering is PROHIBITED in the area of the Campsite. We ask you to keep your accommodation and its surroundings clean and tidy. Please think of the next guests and leave your accommodation in clean condition on departure. Please deposit waste in the designated collecting containers.

Containers are labelled according to selective waste collection and it is NOT permitted to place any other kind of waste in them. Please inquire at the reception about the disposal of hazardous waste (e.g. used batteries, dry cells, etc.).

Regular disinfection of waste containers for selective and mixed waste collection is carried out in accordance with regulations.

Waste and litter have to be placed in these collecting containers. Waste is removed once a week in low season and at least twice per week in peak season based on the contract with the service provider.

If you notice gasoline or oil leak from your vehicle, please report it at the reception immediately.

Please protect the plants and bushes at the Campsite. Do not break or cut off their branches and shoots (if they are disturbing you, please inform the reception) and do not step on seedlings. Please pay attention to the plants bordering the parking lot when parking.

Please do NOT tie the clotheslines and the tent awning ropes to the tree branches.

It is STRICTLY FORBIDDEN to drive nails into trees and to pour food leftovers and contaminants onto the vegetation. It is not allowed to dig ditches and pits not even temporarily.

The protection of the sensitive nature is especially important at the beach and in the water. The large amount of sun oil used by bathers is a heavy burden on the aquatic life of Lake Balaton. Please try to use less sun oil helping to preserve the water quality of the lake.

Guests using a camper van must empty their waste water in designated dump stations.

Beach

Bathers can use the beach at their own risk. Please note that our guests at Aranypart Campsite can use the free public beach.

The rules of bathing in open waters are regulated by the Decree 46/2001 (XII.27.) BM: „It is FORBIDDEN to bathe at night and in conditions of poor visibility, unless the water surface is illuminated and only up to the deep-water limit.”

The 10 meters zone along the waterfront is considered as beach shore area, therefore you are not allowed to stay with caravans and tents in this area.

Feeding swans and ducks is STRICTLY FORBIDDEN for health reasons (primarily for the sake of animals).

There are 5 cylindrical buoys of 0.5×0.5 m marking the limits of the bathing area. Deep water starts at a water depth of 1.2 m and is indicated by 3 depth buoys.

Fishing is not allowed in the Camping area. The management of the Campsite has the right – following a single request – to expel the violators of this provision from the Campsite.

Children under 6 years of age and children under 12 years of age who cannot swim may only stay in the water under the direct supervision of adults. Parents and the accompanying adults are responsible for the children.

Please note that there is a storm warning service in operation at Lake Balaton from 1 April to 31 October. Its operation is described on a separate sign, the signals of which everyone is obliged to observe and to act accordingly. Please pay close attention to the storm signal and leave the area of ​​the water if you notice any signal of this.

Driving into the beach area is prohibited.

In the sunbathing area on the shore, the usual activities (sunbathing, sports and games) are allowed, activities that disturb these and environmentally harmful are prohibited.

During the stay at the beach, everyone must take care of their own and others physical integrity.

Everyone is allowed to bath, stay in the water or in the sun at their own risk, provided that the physical integrity or health and the recreation of others may not be disturbed or endangered.

Jumping off the rocks of the coastal protection structure is strictly forbidden and dangerous.

Only those materials can be brought in the area of the beach that are related to bathing, common, do not disturb others and do not pollute or damage the environment.

The beach cannot be visited by persons:

  • with fever, and stomach, intestinal and infectious skin diseases
  • suffering from illnesses with possible seizures or loss of consciousness
  • affected by extensive pathological lesion
  • under the influence of alcohol or drugs.

The guests are constantly informed about the quality of the bathing water by the Campsite. The water quality is controlled by: Synlab Hungary Kft., 6000 Kecskemét, Balaton u. 19.

The sanitary facilities of the beach resort are located in the water block of the Campsite. The water blocks are continuously open. Cleaning and disinfection of the water blocks are continuous, these activities are carried out by the staff in compliance with the relevant regulations.

The water fittings of the water block operate with drinking water. Wastewater and rainwater are discharged to the connected sewerage network.

The appropriate preparation and ongoing maintenance of the beach resort is carried out by the Campsite staff.

First aid stations: reception, gate service, lifeguard. First aid kits are available at the first aid stations. Further medical services can be reached free of charge by telephone from the first aid stations. Emergency telephone numbers (104: ambulance, 112: general emergency number) are displayed at a well visible place.

Smoking

Smoking is only allowed in the designated places. Please do not smoke in the holiday houses and mobile homes, in the common rooms and at the reception.

We kindly ask our smoking guests to pay special attention to non-smokers! For this purpose, please properly dispose of cigarette butts and other waste in waste containers for fire and environmental reasons, so that the Campsite can meet your expectations from both aesthetic and safety points of view.

Photography, taking pictures

Photographs and videos can only be taken at the Campsite with the consent of the persons on them. We would like to draw the attention of all our guests to comply with the applicable legal regulations.

We would also like to inform you that the representatives of the Campsite are entitled to take pictures and audio recordings at the events organized in the Campsite. These persons are authorized to perform this task by the Campsite in order to use the resulting material for marketing purposes. We make efforts that persons and things cannot be or can hardly be identified, however, we cannot avoid that completely. Therefore, simultaneously to the acceptance of the Rules of the Campsite, we assume that you do not express any objections against such photos and recordings to be taken. Of course, you can prohibit the further use of the photos and recordings depicting you at the time they are taken or at any time during their use (in this case they will be removed or you will be made unrecognizable by technical means).

Please note that the use of drones and other remote-controlled aircraft is not permitted at the Campsite and in its “airspace”.

First aid / medical care

Medical emergency service is available in the town of Siófok. At the reception you can get information about that. Our colleagues can help you with any problems that may arise. First aid kits are available at the reception, at the gate service, at the swimming pool and at the lifeguard service.

The toll-free emergency number is: 112. Ambulance: 104.

Things not allowed at the Campsite

The violation of the ordinary order of camping and its written and unwritten rules.

Activities that are disturbing for others (sight, appearance, noise, etc.).

Disturbance of quiet times, violation of the vehicle ban.

Taking objects or animals into the Campsite which may endanger the physical integrity of others or may disturb the holiday of others or the public taste.

The placement of flags, badges or other objects which may result in violation of certain nations or persons.

It is forbidden to wash cars, change engine oil and carry out similar activities at the Campsite without the permission of the Campsite management.

If any of our guests exhibits behaviour that significantly disturbs the recreation of others or causes damage to the property of the Campsite or others, and does not cease to do so even after requested, we will ask for police action. In this case, we reserve the right to expel the guest from the Campsite. In this case, fees already paid will not be refunded.

In the interest of our guests

Our safe service is available at the reception of the Campsite, the use of which is subject to a fee according to the price list displayed at the reception. Of course, the Campsite takes full responsibility for the objects deposited there. The Campsite cannot take any responsibility for valuables stored in the accommodation units.

All staff members of the Campsite are entitled to check compliance with the Rules of the Campsite and notify the guests thereof.

Prices not regulated in the Rules of the Campsite are subject to the applicable price list of the Campsite, which is available at the reception. In case of price differences, the price list must be applied in all cases.

If you wish to complain about a service provided by the Campsite or about the behaviour of other campers, you may do so personally at reception by making an entry in the customer’s book or by sending an e-mail to reservation@mirabella.hu or reservation@mirabellacamping.hu.

 

Please observe the Rules of the Campsite so that all our guests enjoy themselves and would love to return to us.
We wish all our guests a pleasant stay.

Campsite Management 

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