Frequently
Asked
Questions
How can I make a booking?
You can make a booking through the online booking system on our website.
First, select your arrival and departure dates, as well as your preferred accommodation type. You will then be redirected to the booking page, where you can enter the number of guests, choose from the available accommodation options, and add any additional services you would like.
Your booking becomes final once the deposit has been successfully paid and you have received the confirmation email.
How can I check the prices?
On our website, select your arrival and departure dates and your preferred accommodation type. You will then be redirected to the booking page, where you can view the available accommodation options and the current prices for your selected period.
You can also enter the number of guests, and in the next step, add any additional services you wish to include with your booking.
Can I pay by credit card?
Yes, you can also pay the required deposit by credit card during the online booking process.
What should I do if my online payment was unsuccessful?
If your payment was unsuccessful but you received an email containing your booking details, you can try the payment again as follows:
1. In the confirmation email, click “View, cancel or modify”.
2. On the page that opens, click “Confirm reservation”, then try paying the deposit again.
Your booking becomes final only after the deposit has been successfully paid.
When do I have to pay the remaining balance of my booking?
The remaining accommodation fee, any additional charges, and the tourist tax must be paid at the reception upon arrival.
How can I book a specific pitch or mobile home?
As a rule, we assign the pitch or mobile home number. However, for stays of at least 4 nights, you can choose a specific pitch or mobile home by adding the Fixed Pitch/Mobile Home Reservation service to your booking for an additional fee.
Before making your booking, you can view the location of the pitches on our 360° interactive map. Once you have selected your preferred pitch, add the Fixed Pitch Reservation service during the booking process, then enter your preferred street and pitch number in the comments field.
If you would like to reserve a specific mobile home, add the Fixed Mobile Home Reservation service to your booking and enter the selected mobile home number in the comments field.
The current fee for this service is displayed during the booking process. If we are unable to provide your requested pitch or mobile home, we will contact you to discuss the available options.
For stays shorter than 4 nights, fixed pitch or mobile home reservations are not available. However, you can still indicate your preferred pitch or mobile home in the comments section of your booking. We will do our best to accommodate your request, but we cannot guarantee the requested location. Please note that mentioning a pitch or mobile home number in the comments does not constitute a fixed reservation.
If we are travelling as a group, can our pitches or mobile homes be next to each other?
Yes, subject to availability, you can request neighbouring pitches or mobile homes by adding the Fixed Pitch/Mobile Home Reservation service to each booking.
For pitches, you can check their location in advance using our 360° interactive map. The service must be added separately for each pitch or mobile home, and the requested pitch or mobile home numbers should be entered in the comments field.
The current fee for the Fixed Pitch/Mobile Home Reservation service is shown during the booking process. If we are unable to accommodate your request, we will contact you to discuss the available options.
Can I bring a dog or other pet into the mobile homes?
Yes, pets are welcome in the mobile homes for an additional fee. You can add your pet to your booking during the booking process under the additional services section.
A maximum of two pets is allowed per accommodation unit. Please remember to bring your pet’s vaccination record with you.
You can find more information here »
What type of extension cable should I bring?
We recommend bringing an extension cable that is at least 10 metres long. If you are staying on a camping pitch, we recommend bringing a 15 metre extension cable.
What type of electrical socket is available on the pitches?
The campsite’s electrical connection points are equipped with standard European sockets. Type C, E and F plugs are compatible.
Adapters cannot be purchased or rented at the campsite, so please bring a suitable adapter if needed.
For safety reasons, connection to and disconnection from the electrical network may only be carried out by campsite staff.
From what age is the adult guest fee charged?
The child guest fee applies to children aged 2 years up to their 14th birthday. Guests aged 14 and over are charged the adult guest fee.
When can I check in to my accommodation?
On the day of arrival:
- Camping pitches: from 12:00
- Tent places: from 14:00
- Mobile homes and holiday houses: from 15:00
Before occupying the accommodation, all guests must check in personally at the reception.
By what time do I have to check out?
On the day of departure, accommodation must be vacated by:
- Mobile homes and holiday houses: 10:00
- Camping pitches: 11:00
- Tent places: 13:00
After checking out, all vehicles must also leave the campsite.
Is parking included with my booking?
One passenger car parking space is included in the price when booking a camping pitch or a mobile home.
For tent place bookings, parking is not included in the basic rate and is available for an additional fee. You can add parking to your booking in advance or purchase it at the reception upon arrival.
During a tent stay, cars must be parked in the designated parking area or, where permitted, next to the tent. The exact parking location is determined by the reception staff.
Can visitors enter the campsite?
Yes. Visitors must purchase a visitor pass at the reception, which allows them to stay at the campsite until 20:00 at the latest.
Visitors may only park in the designated visitor parking area and must pay a separate parking fee.
How well equipped are the mobile homes? Do they have air conditioning?
All of our mobile homes are air conditioned. They are equipped with essential kitchen utensils, including cookware, plates and cutlery.
Can I cook outdoors at the campsite?
Yes. Open fires and cooking in a cauldron are permitted only in the designated area and in accordance with fire safety regulations. Barbecuing is allowed throughout the campsite, provided it does not disturb other guests.
Cauldrons and tripod stands can be rented at the reception, and firewood is available for purchase. After use, the fire and embers must be completely extinguished, and all waste must be disposed of safely.
Until what time can I drive into the campsite?
The campsite gate is closed between 23:00 and 06:00. During this period, vehicle traffic is suspended, and driving within the campsite is only permitted in exceptional circumstances.
Please plan your arrival so that you can enter the campsite before 23:00. If you are staying on a tent place, please ensure your tent is fully set up before the start of the night-time quiet hours.
When are the quiet hours at the campsite?
Afternoon quiet hours are from 13:00 to 15:00, and night-time quiet hours are from 23:00 to 06:00.
During these periods, please avoid making noise or causing any disturbance that could affect the relaxation of other guests.